Accessibility

Accessibility Policy for Providing Goods and Services to Persons with Disabilities

Purpose:

This policy outlines our commitment to providing accessible goods and services to persons with disabilities ensuring inclusivity and compliance with all Federal and State Accessibility Acts within the United States.

Danby is committed to excellence in serving all customers, including people with disabilities by removing barriers and ensuring accessibility Our accessible customer service policy is consistent with the principles of independence, dignity, integration, and equality of opportunity for all persons with disabilities. We will use all reasonable efforts to be consistent with the principles of our policy.

This policy applies to all employees who interact with the public or third parties on behalf of our organization.

Definitions:

Disability: As defined by applicable legislation, including physical, mental, intellectual, or sensory impairments.
Assistive Devices: Tools or technology used by individuals with disabilities to aid in daily activities.

Policy Statements:

Communication:

We will communicate with people with disabilities in ways that take into account their disability. We will establish, with the person with a disability, what method of communication works for them. This can include providing accessible formats and communication supports upon request and may include the following:

Writing with pen and paper
Typing messages back and forth
Electronic communication
Gestures

Website Accessibility:

Danby’s website content is in compliance with WCAG 2.0 Level AA and is monitored regularly.

Service Animals:

We welcome people with disabilities and their service animals. Service animals are allowed on the public parts of our premises unless the animal is excluded by another law. If a service animal is excluded by law, we will use other measures to provide services to a person with a disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks. Please identify your animal as a support animal if there are no obvious visual indicators.

Support Person:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In certain cases, Danby might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

The person with a disability
Others on the premises

Before deciding, Danby will:

Consult with the person with a disability to understand their needs
Consider health or safety reasons based on available evidence
Determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

Training:

Danby provides training concerning persons with disabilities to all new employees and maintains the training material on an easily accessible site called ‘Danby University’ to facilitate refresher courses should they be required. Training is provided to employees in order to ensure all the noted policy statements are adhered to.

Feedback Process:

Danby welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way Danby provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

By Mail:

Danby
5070 Whitelaw Rd.
Guelph, ON
N1H 6Z9

By Phone:

519-837-0920