Support

Please use our Web Submission Form

For the quickest Customer Service response, please fill out the web form below with as many details as possible.

COVID-19 is affecting all companies who are trying to provide optimal customer service, including Danby. Protecting our staff and servicing our customers is paramount as we strive to support you during these difficult times. Thank you for your patronage and your patience.

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Option 1)
If you have registered your product on SilhouetteAppliances.com. Please fill out your DAN/SIL warranty number below, located in your confirmation email.

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If you have haven't registered your product on SilhouetteAppliances.com. Please fill your product information below

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Our Addresses

Important Safety Recall

If you have purchased a dehumidifier manufactured by GD Midea on behalf of Danby, please visit this website or call 1-800-600-3055 to determine if your unit is affected. Depending on the age of your unit, GD Midea will provide a partial refund or replacement unit to purchasers of these dehumidifiers in exchange for consumers taking these products out of service.