Support

Please use our Web Submission Form

For the quickest Customer Service response, please fill out the web form below with as many details as possible.

COVID-19 is affecting all companies who are trying to provide optimal customer service, including Danby. Protecting our staff and servicing our customers is paramount as we strive to support you during these difficult times. Thank you for your patronage and your patience.

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Product Information
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Option 1)
If you have registered your product on Danby.com. Please fill out your DAN warranty number below, located in your confirmation email.
Warranty / Registration Number
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If you have haven't registered your product on Danby.com. Please fill your product information below
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Product Registration Product Support & Manuals Extended Warranty Purchase Find Parts

Our Addresses

Canada:

Danby Products Limited
5070 Whitelaw Rd
Guelph, Ontario
N1H 6Z9, Canada

US:

Danby Products Inc.
P.O. Box 669
Findlay, Ohio 45840

Register Your Danby Purchase

*Only Danby appliances that are purchased new and unused from an authorized Danby dealer or retailer are eligible. All Danby products that have been purchased as remanufactured (Danby Certified), “Scratch & Dent” or from a clearance/liquidation retailer are not eligible for extended warranties.
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We do not honor warranties for products purchased through auction sites (Ebay, Craigslist etc.)
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- Online
- In-Store
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What was the purchase price (excluding sales tax)?
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Quebec Warranty Rights
NOTICE CONCERNING THE LEGAL WARRANTY

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.

The goods must be usable
- for the purposes for which they are ordinarily used (section 37 of the Act) and
- in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).
For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.

O.C. 495-2010, s. 16.

91.10. The notice provided for in section 91.9 must contain, on the front,
1. the heading, in bold capital type of at least 14 points;
2. below the heading, the following text in type of at least 14 points in a rectangle: “The law provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.”;
3. below that rectangle, the following text in italic type of at least 12 points: “(The merchant is required to read you the above text)”;
4. the first two paragraphs, in type of at least 14 points in a rectangle;
5. the third paragraph, in type of at least 12 points.
O.C. 495-2010, s. 16.

91.11. For the purposes of section 228.1 of the Act, before proposing the making of a contract referred to in that section, the merchant must read to the consumer the text prescribed in paragraph b of section 91.10.

O.C. 495-2010, s. 16.

91.12. When the proposal to make a contract referred to in section 228.1 of the Act is made in writing from a distance:
1. the notice prescribed in section 91.9 may not comply with section 91.10 and may be sent to the consumer otherwise than in paper form, on the following conditions:
2. the merchant is exempt from the obligation provided for in the first paragraph of section 228.1 of the Act to inform the consumer verbally of the existence and nature of the warranty provided for in sections 37 and 38 of the Act and of the obligation provided for in section 91.11;
3. the merchant is exempt from the obligation under the second paragraph of section 228.1 of the Act of informing the consumer verbally of the elements of the manufacturer's warranty, provided that
O.C. 495-2010, s. 16.

91.13. When a proposal to make a contract referred to in section 228.1 of the Act is made orally from a distance, the merchant is exempt from the obligation under section 228.1 of the Act of informing the consumer in writing of the existence and nature of the warranty provided for in sections 37 and 38 of the Act, provided the merchant sends the consumer the notice prescribed by section 91.9 within 15 days of the making of the contract.

When the notice is sent using an information technology medium, it may not comply with section 91.10 and may be sent to the consumer otherwise than in paper form, on the following conditions:
1. the notice is presented legibly;
2. the notice is presented in a manner that ensures that the consumer is able to easily retain it and print it.
O.C. 495-2010, s. 16.
Your Danby product comes with a 24-month warranty.
Please check this box if you would like to be included on our email mailing list where we send important product updates, special offers, and contest information to our trusted customers. You can easily unsubscribe at anytime.
- By Email
Once you've successfully registered your product, you will receive an email containing your warranty information as well as a link to complete a survey to add an additional two months on to your warranty.

Welcome to the Family

If you’re welcoming a new Danby Product into your home or entertainment space of choice, it’s an honour for us to welcome you into the Danby family.

While our products and our promises are made to last, we strongly encourage that you register your appliance at the time of purchase to ensure that you experience the same consistent care your product was designed and constructed with.

The Reason to Register

Safety First

Registering your product allows us to reach you instantly, in the very unlikely event a safety notice were ever to be issued. You and your product’s safety is paramount.

Accelerated Assistance

Prompt warranty service, in the rare event of an issue, will be provided to you if you’ve registered your product and filled out the form.

Keep in mind, warranty service can only be provided with your bill of sale as proof of purchase.

Ownership Support

If you were to ever experience an unfortunate occurrence (fire, flood, theft, etc.) your registration would helpfully serve as proof for an insurance loss claim.

Apps

Please check your model, and download the appropriate app for your device

Window Air Conditioners

Portable Air Conditioners

Parcel Guard

Product Manuals

To search for product manuals, use the search button on the top right corner of your screen. The product manual is located on the bottom right of the product's page.

Lookup Your Warranty

If you have not yet registered your product and received a warranty code, please register now.

Act now to purchase a
Platinum Extended Warranty

First, lookup your warranty

If you have not yet registered your product and received a warranty code, please register now.

Extended Warranty Quick Facts

Platinum Extended Warranties are only available in Canada.Platinum Extended Warranties are non-refundable and non-transferable.
Both the original manufacturer’s warranty and the Platinum Extended Warranty are valid only if accompanied by the original proof of purchase.
Customers must register the product prior to purchasing a Platinum Extended Warranty.
Replacement units provided by Danby Products are not eligible for Platinum Extended Warranty.

Some of the benefits are:

Enjoy the peace of mind that your investment is protected for up to 4 years beyond the original manufactures warranty.
No deductible. There are no additional costs or fees beyond the purchase price of our Platinum Extended Warranty.
Comprehensive Coverage. Full parts and labour coverage for the duration of the extended warranty.

Buy Parts

For replacement parts not covered under manufactures warranty please visit our Danby Appliance Parts website Opens in new window.

See your owner's manual for details.

Locate a Service Depot

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Buy Online

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Find a Retailer

When you have to see it in person

IMPORTANT SAFETY RECALL

If you have purchased a dehumidifier manufactured by GD Midea on behalf of Danby, please visit this website or call 1-800-600-3055 to determine if your unit is affected. Depending on the age of your unit, GD Midea will provide a partial refund or replacement unit to purchasers of these dehumidifiers in exchange for consumers taking these products out of service.