Support

Please use our Web Submission Form

For the fastest customer service response, please fill out the web form below with as many details as possible.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Contact Information

First Name:*

Last Name:*

Email:*

Phone:*

Location Information

Address:*

Address 2:

City:*

State/Province:*

Country*

Zip Code / Postal Code:

Preferred Language*

Product Information

Type of Product*

Option 1)
If you have registered your product on Danby.com. Please fill out your DAN/SIL warranty number below, located in your confirmation email.

Warranty / Registration Number

Option 2)
If you have haven't registered your product on Danby.com. Please fill your product information below

Model Number:

Serial Number:

Place of Purchase:

Date of Purchase:

Order Number:

Proof of Purchase

Accepted file types: jpg, jpeg, png, gif, pdf, bmp, Max. file size: 10 MB.

Inquiry Information

Let us know about your question or concern

Inquiry Topic:*

I am A*

Message:*

Subscribe to Mailing List

Would like to be on our mailing list and receive periodic mailings about Danby® products.

Our Addresses

Parts & Service Disclaimer

Danby has a longstanding commitment to supporting our products well beyond the point of sale. While Danby does not guarantee availability of all parts indefinitely, service manuals for every model, or availability of service technicians in all areas, Danby takes pride in maintaining a robust inventory of parts for a reasonable length of time as well as offering reliable service solutions to ensure our customers receive the high level of support they expect. We also provide a variety of warranty options to Do the Right Thing.

For parts listings and availability, visit our parts website (https://www.danbyapplianceparts.ca/). For warranty length and terms and elementary maintenance, please see your appliance’s owner’s manual.

Important Safety Recall

If you have purchased a dehumidifier manufactured by GD Midea on behalf of Danby, please visit this website or call 1-800-600-3055 to determine if your unit is affected. Depending on the age of your unit, GD Midea will provide a partial refund or replacement unit to purchasers of these dehumidifiers in exchange for consumers taking these products out of service.

Apps

Looking to download an app for some of our products? Please use our app finder page to find the correct app for your model

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

CANADIAN OWNED SINCE 1947