Archives: Faqs

ISTA-6 packaging refers to the type of packaging used to reduce damage when shipping.

Danby window air conditioners have a sound rating from 39.5 decibels to 61 decibels.  The exact decibel range is determined by the model of the unit and whether it is in fan, cooling or dry mode.

All Danby window air conditioners come complete with all required hardware for installation.  Danby provides the installation guide in the manual as well as providing a video on our YouTube channel under the “How To” play list.

Square feet is calculated by multiplying the length by the width.  For example, a room that is 10 feet long by 25 feet wide is 250 square feet.

The ionizer feature safely creates a localized charge to collect more particulates from the air.

All Danby dehumidifiers offer both a bucket for collecting water which can be removed and emptied when full as well as a continuous drain which bypasses the bucket with the use of a hose and gravity to empty into a drain.  Some models have a pump option.

Danby dehumidifiers come with reusable filters.  You would only need to replace a filter if it becomes damaged.

Danby’s dehumidifiers operate at a sound level between 50 and 56 decibels. This is within the normal decibel range for modern “quiet” dehumidifiers.

Danby dehumidifiers uses 2.2 to 4.1 Amps, and 250 to 420 Watts, based on this year’s model, varying with size.

Most of Danby’s air purifiers have reusable filters. The air filter should be cleaned every two weeks to ensure efficient performance. In households with animals, the air filters may need to be cleaned more often and the external grills may need to be wiped to prevent blocked air flow. Do not operate the appliance without the air filter installed.

The Clean Air Delivery Rate (CADR) number created by AHAM, certifies the performance of an air purifier. The air purifier is tested against the manufacturer’s claims, ensuring that the air purifier performs according to the listed specifications provided by the manufacturer. AHAM provides testing of air purifiers so that customer’s can be better informed when purchasing an air purifier.

Replacement filters can be purchased using one of the following methods: Danby Canadian Parts Website: danbyapplianceparts.ca or Customer Support Feedback Form: https://www.danby.com/support/

Yes, it is safe to use.  The ionizer feature creates a localized charge to collect more particulates from the air.  All our appliances must pass the US and Canadian safety requirements.

The Dandy health units are supplied with 2 keys. Additional keys can be ordered through the Danby Appliance Parts websites. https://www.danbyapplianceparts.ca/

Danby’s medical refrigerators are designed to operate between a temperature range of 36F – 46F/2.2C – 7.7. The refrigerators are engineered to maintain a steady temperature range throughout the entire appliance. Medications that need to be stored within the specified temperature range of the appliance can be stored in the unit; however, models not equipped with NIST thermometers should not be used for vaccine storage. Medical refrigerators are not meant for institutional/scientific research purposes.

Danby’s refrigerators and freezers operate at a sound level between 35 and 46 decibels. This is within the normal decibel range for modern freezers.

Garage ready means that the freezer is well insulated and equipped to handle temperature extremes in an enclosed garage. The garage must be enclosed so that the freezer is not subject to snow, rain and other environmental weather conditions not meant for an electrical appliance. The exterior temperature range that the garage ready freezers can operate within is 0F – 110F/-17C – 43C.

The temperature range of Danby’s refrigerators are between 32F-39.2F/0C – 4C. This is the normal temperature range for food safe appliances. Our refrigerators are capable of maintaining a wider range than the specified temperature, however it is recommended that the temperature is maintained between32F-39.2F/0C – 4C for food safety. Minor temperature fluctuations of 1-2 degrees are normal during operation as the refrigerator is equipped with sensors to maintain optimal temperatures.

Danby’s refrigerators are meant to be free-standing units. However, units can be built in as long as the space/ventilation requirements indicated in the owner’s manual are met. Do not fully enclose the appliance in a cabinet. The front of the appliance should be left open so that air can circulate around the appliance.

Doors can be reversed on the majority of Danby’s refrigerators. Door reversal instructions can be found in the owner’s manual. Video instructions can be found using this link: https://www.youtube.com/watch?v=13IJrUfP95M&t=15s https://www.youtube.com/watch?v=KqEZCI77ODU&t=29s https://www.youtube.com/watch?v=ErptZ5DJVUQ

Danby’s refrigerators and freezers operate at a sound level between 35 and 46 decibels. This is within the normal decibel range for modern refrigerators.

To reset the unit press and hold the reset button, located inside the unit behind the lock for 30 seconds.

Ensure the lower compartment is empty and that there are no packages blocking the closing mechanism.

Ensure the lock on the lower door is fully engaged. If not, then unlock the door, open and close to door to ensure it is fully closed, then try and lock it again.

If the temperature is very cold, the lock may be frozen. The lock could be needing to be oiled as well.

Check the wireless signal strength from your router and ensure that the internet upload speed available is > 1Mbps

unplug and then disconnect the power cord from the unit and bring indoors for 6 hours as there may have been humidity affecting contacts at the plug or connector, then reconnect.

There are a few things to check to ensure this doesn’t happen: Ensure that the hose is properly installed at both ends and this should minimize heat escape.Ensure the hose is not over extended. Keep the unit as close the window/patio as possible.Ensure the unit is in an area where it’s getting lots of air circulation, which allows the unit to run cooler and results in less heat escaping.If the heat is escaping from the exhaust port then the hose is either restricted or not installed properly.Unfortunately, it is not possible to completely stop all heat loss from escaping.

We recommend setting your dehumidifier to between 40-50%.

It is supposed to be there to help determine the water level.

When selected, this automatically sets the appropriate option for your room based on the ambient temperature. For example, if it is 15°C outside, the unit would flip to fan mode. If it is set to 30°C, the unit would revert back to cooling mode.

On most models with heat mode, it is advised to use the hose for direct drain. This will ensure the pan does not fill up too quickly.

No, this is not recommended. Please bring your AC unit indoors during the winter months.

Dual hose models have an intake and exhaust hose. With single hose models, the hose exhausts and the air that is to be conditioned is taken in from the room through the unit.

Units with three drainage ports are units which also feature heat mode. The bottom drainage port empties the internal pan, the middle port is for continuous drain during heat and the top port is for continuous drain during dry mode. Please consult your owner’s manual for more detail.

This is not recommended, as the unit is built to operate using the drain hose/power cord provided.

During heat mode, dry mode or continuous draining. Please consult your owner’s manuals for more details.

The water drains from the drainage port. If you are not using the continuous drain, the internal pan drains from the bottom outlet. Consult your owner’s manual for more information.

Yes, this sheet covers the magnetron. Please do not remove it.

Yes, please allow it to sit upright for 6 hours before plugging it in.

Have you recently opened and then closed the fridge (over the last 1-5 minutes)? If so, being unable to open the fridge again right away is an indication that your door seal is working well. An example of this is you open the fridge, grab a yogurt then close it, but then you decide you want a pudding so you try to open it again but the door seems stuck.When you opened the unit the first time for the yogurt, heat and humidity entered the fridge. When you closed the fridge, this heat was sealed into the unit. If you go to open the fridge again within 5 minutes for the pudding, it might be difficult to open the seal. Wait 5-10 minutes (this allows the hot air in the fridge to cool), when you try opening it again there should be no problem.

There could be one of two things happening. You have the temperature set too high (too cold) or you are leaving food right under the vent or up against the back wall.

It is common for new units to have a slight plastic smell. Ensure you have removed all packing material from the fridge. If that does not help, clean the inside of the unit by following the cleaning instructions included in the owner’s manual. Once completed, place an open box of baking soda in the fridge to absorb any remaining odours.

Our refrigerators are not designed for outside installation. This also includes anywhere that is not temperature controlled. ie. garages, porches, carports, etc.

We do not recommend using an extension cord.

This varies based on model. Please refer to your owner’s manual. If your knob is a dial that has a blue strip, the darker blue/thicker side indicates the coldest setting. If it is numbered, the highest number is the coldest setting. If your model has a thermostat with temperatures in °C /F, set it to the coolest temperature.

This will vary based on humidity level. It will pump out the water when it reaches a certain level (pump models only).

There are a couple of reasons this could be occuring. 1) There may not be enough humidity in your environment or 2) Your relative humidity set higher than ambient humidity. Please adjust your settings accordingly if this is the case.

Yes, usually this air feels warm.

This feature varies according to the product you have. It is recommended to check the manual for detailed instructions. Some models require screwing the hose onto the outlet on the back of the unit. Other models require the hose to be fed through the back of the unit and connect to the adaptor above the bucket area, then replace the bucket.

This varies by model, however all dehumidifiers are a one shot timer. Please refer to the owner’s manual for timer instruction.

This is not recommended, as the unit is built to operate using the drain hose/power cord provided.

This varies based on model, however most models have been manufactured to have the fan turn off automatically.

The sizes range from size 6-10 but varies based on model and screw location. Please consult your owner’s manual for more details.

Please consult your owner’s manual for the temperature range at which you should operate your unit.

Water is collected during the air conditioning process. This water will drain out of the unit and onto the ground and is why the unit should be installed on a slight downward tilt.

The styrofoam that is inside the unit acts as insulation. Do not remove it. Only remove loose packaging.

Please refer to the energy guide associated with your unit.

This is normal. If you feel like it is coming on too often, adjust your temperature setting.

Rinse aid is not needed, however it is recommended. Note that if you do not use rinse aid, although the unit will still function, the rinse aid indicator light will remain illuminated.

Salt is not needed, however it is recommended. Note that if you do not use salt, the unit will still function, however the indicator light will remain illuminated.

Please refer to your owner’s manual for specifications on how much room is needed between the unit and each adjacent wall.

Our units are designed to fit standard North American faucets.

Try setting the unit to a high temperature. The unit can take up to 2 hours to heat up the cold water depending on the temperature setting.

Check to make sure that the filters and drainage area are not clogged.

This will depend on your personal preference and the varietal you are storing. Sweet white wines are best stored between 41°F (5°C) and 46°F (8°C), while dry whites are best stored between 46°F (8°C) and 54°F (12°C). Reds are generally stored at a warmer temperature. Light to medium reds are best stored from 54°F (12°C) to 61°F (16°C) and full bodied reds are best from 63°F (17°C) to 66°F (19°C).

Please consult your owner’s manual. If too many bottles/cans are put in at once or the door has not been closed tightly, the unit will display the “HI” signal in the display panel. This is normal, please wait 5 minutes after you close the door and “HI” will disappear.
It is normal that the cabinet shows “HI” or “LO” from time to time. If it occurs frequently or lasts for a long time, you can restart the unit by unplugging it. If the problem occurs once again after restart, please contact customer service.

Our wine cellars and beverage centres are not designed for outside installation. This also includes anywhere that is not temperature controlled. ie. garages, porches, carports, etc.

Yes, this is normal.

We do not recommend you do this yourself. This needs to be done by a qualified service professional.

Our ranges are not designed for outside installation. This also includes anywhere that is not temperature controlled. ie. garages, porches, carports, etc.

There is a protective layer of plastic that protects your control panel during transportation. This should be removed during installation.

Is it plugged in and turned on? Did you allow the unit to sit upright for 6 hours prior to plugging the unit in? If yes, to all of the above and it is still not cooling, please contact consumer care.

Have you recently opened and then closed the freezer (over the last 1-5 minutes)? If so, being unable to open the unit again right away is an indication that your door seal is working well.

The temperature range varies based on model. Please consult your owner’s manual or the product page on the website.

This varies based on unit and model. See your owner’s manual for defrost type and instructions.

Our portable laundry machines are not designed for outside installation. This also includes anywhere that is not temperature controlled. ie. garages, porches, carports, etc.

This could be happening for a couple of reasons: 1) the keg is unsettled 2) the beer is too warm 3) The pressure is not set properly (we recommend 8-10 pounds) 4) there could be a kink in the line.

Please refer to your product on www.danby.com

Yes. If the unit is on wheels, please make sure that the connections have been uninstalled prior to moving the unit.

This will vary based on model. Please refer to your owner’s manual or product page on www.danby.com

Your ice maker is not a freezer, therefore if ice is left in it for various periods of time, the ice will begin to melt. Melting rate will vary based on the environment.

Please consult your products owner’s manual for detailed cleaning instructions.

Our ice makers are not designed for outside installation. This also includes anywhere that is not temperature controlled. ie. garages, porches, carports, etc.

This chic unit is second to none when it comes to keeping your drinks as cool and refreshing as can be. The appliance offers a generous 2.6 cubic feet (123 litres) of cooling and storage space and can hold up to 95 (355 ml) beverage cans on three adjustable black-wire shelves. Your drinks are kept cool and beautifully

Beverage centre to help fulfil your entertainment needs. This chic unit is second to none when it comes to keeping your drinks as cool and refreshing as can be. The appliance offers a generous 2.6 cubic feet (123 litres) of cooling and storage space and can hold up to 95 (355 ml) beverage cans on three adjustable black-wire shelves. Your drinks are kept cool and beautifully.