{"id":25315,"date":"2023-11-02T18:12:46","date_gmt":"2023-11-02T18:12:46","guid":{"rendered":"https:\/\/www.danby.com\/fr\/?page_id=25315"},"modified":"2023-11-02T18:20:02","modified_gmt":"2023-11-02T18:20:02","slug":"demande-de-retour","status":"publish","type":"page","link":"https:\/\/www.danby.com\/fr\/soutien\/demande-de-retour\/","title":{"rendered":"Demande de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25315\" class=\"elementor elementor-25315\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d186b26 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"2d186b26\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f788600\" data-id=\"6f788600\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a0a0031 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6a0a0031\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Demande de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c8da37d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c8da37d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11a1dea8\" data-id=\"11a1dea8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54d29177 elementor-widget elementor-widget-heading\" data-id=\"54d29177\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veuillez compl\u00e9ter le formulaire ci-dessous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151f8998 elementor-widget elementor-widget-text-editor\" data-id=\"151f8998\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez pass\u00e9 une commande directement aupr\u00e8s de Danby.com, veuillez utiliser ce formulaire pour demander un retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fd60d37 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fd60d37\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_27' style='display:none'><div id='gf_27' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_27' id='gform_27'  action='\/fr\/wp-json\/wp\/v2\/pages\/25315#gf_27' data-formid='27' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfAtf8qAAAAAN_cnwJuxvmv2IKGV3Av2lCFxbV5' data-tabindex='0'><input id=\"input_f3906ab7096de43f82d3bdebeb2c7c83\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_f3906ab7096de43f82d3bdebeb2c7c83\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_27' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_27_13\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below 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aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_27_4\" class=\"gfield gfield--type-phone gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_4'>T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_27_4' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_27_5\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >M\u00e9thode de contact pr\u00e9f\u00e9r\u00e9e<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_27_5'>\n\t\t\t<div class='gchoice gchoice_27_5_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_5' type='radio' value='Email'  id='choice_27_5_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_27_5_0' id='label_27_5_0' class='gform-field-label gform-field-label--type-inline'>Courriel<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_27_5_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_5' type='radio' value='Phone'  id='choice_27_5_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_27_5_1' id='label_27_5_1' class='gform-field-label gform-field-label--type-inline'>T\u00e9l\u00e9phone<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_27_15\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class=\"clearfix\"><\/div>\n<h3><b>Informations sur les commandes<\/b><\/h3><\/div><div id=\"field_27_7\" class=\"gfield gfield--type-number gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_7'>Num\u00e9ro de commande #<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_7' id='input_27_7' type='number' step='any'   value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"  \/><\/div><\/div><div id=\"field_27_9\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_9'>Raison du retour<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_27_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>(s\u00e9lectionner une option)<\/option><option value='Buyer&#039;s remorse' >Remords de l&#039;acheteur<\/option><option value='Unit was damaged in shipping' >L&#039;appareil a \u00e9t\u00e9 endommag\u00e9 lors de l&#039;exp\u00e9dition<\/option><option value='Unit is defective\/not working' >L&#039;appareil est d\u00e9fectueux\/ne fonctionne pas<\/option><option value='Other' >Autres<\/option><\/select><\/div><\/div><div id=\"field_27_16\" class=\"gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_16'>Avez-vous contact\u00e9 notre service client\u00e8le ?<\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_27_16' class='large gfield_select'     aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>(s\u00e9lectionner une option)<\/option><option value='No, but I would like to contact support' >No, but I would like to contact support<\/option><option value='No, but I would just like to return the unit.' >No, but I would just like to return the unit.<\/option><option value='Yes, but I would still like to return the unit.' >Yes, but I would still like to return the unit.<\/option><\/select><\/div><\/div><div id=\"field_27_18\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><p>Pour ouvrir un dossier d'assistance, veuillez utiliser le formulaire suivant et le compl\u00e9ter le mieux possible pour obtenir les meilleurs r\u00e9sultats. <\/p>\n\n<button onclick=\"window.location.href='https:\/\/www.danby.com\/fr\/soutien\/';\">\n     Ouvrir un dossier de soutien\n<\/button><\/div><div id=\"field_27_17\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_17'>Num\u00e9ro de dossier<\/label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_27_17' type='text' value='' class='large'  aria-describedby=\"gfield_description_27_17\"  placeholder='CASEXXXXXXX'  aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_27_17'>Pouvez-vous fournir le num\u00e9ro de CAS o\u00f9 vous avez travaill\u00e9 avec nos agents d'assistance aux consommateurs ?<\/div><\/div><div id=\"field_27_11\" class=\"gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_11'>Photo de l&#039;unit\u00e9 endommag\u00e9e<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='10485760' \/><input name='input_11' id='input_27_11' type='file' class='large' aria-describedby=\"gfield_upload_rules_27_11 gfield_description_27_11\" onchange='javascript:gformValidateFileSize( this, 10485760 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_27_11'>Types de fichier accept\u00e9s\u00a0: jpg, gif, png, pdf, Taille maximum des fichiers : 10 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_27_11'><\/div> <\/div><div class='gfield_description' id='gfield_description_27_11'>Pourriez-vous nous envoyer une photo de votre appareil endommag\u00e9 pour que nous puissions en rendre compte.<\/div><\/div><div id=\"field_27_12\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_27_12'>Raison du retour - Autre<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_27_12' class='textarea large'  aria-describedby=\"gfield_description_27_12\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div 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class=\"elementor-element elementor-element-2bdb25e9 elementor-widget elementor-widget-heading\" data-id=\"2bdb25e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nos adresses<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-14fd6451 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14fd6451\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-82d2e58\" data-id=\"82d2e58\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12de4028 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"12de4028\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"360\" src=\"https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca.jpg\" class=\"attachment-full size-full wp-image-25319\" alt=\"\" srcset=\"https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca.jpg 600w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca-300x180.jpg 300w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca-200x120.jpg 200w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca-416x250.jpg 416w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181804\/ca-64x38.jpg 64w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Canada:<\/h3><p class=\"elementor-image-box-description\"><b>Danby Products Limited<\/b><br>\n5070 Whitelaw Rd<br>\nGuelph, Ontario<br>\nCanada, N1H 6Z9<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2ce7f3b7\" data-id=\"2ce7f3b7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-113aefc2 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"113aefc2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1200\" height=\"632\" src=\"https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag.png\" class=\"attachment-full size-full wp-image-25320\" alt=\"\" srcset=\"https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag.png 1200w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-300x158.png 300w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-1024x539.png 1024w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-768x404.png 768w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-200x105.png 200w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-416x219.png 416w, https:\/\/cdnweb.danby.com\/wp-content\/uploads\/sites\/2\/2023\/11\/02181834\/USA-Flag-64x34.png 64w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">United States:<\/h3><p class=\"elementor-image-box-description\"><b>Danby Products Inc.<\/b><br>\n1800 Production Dr<br>\nFindlay, Ohio<br>United States, 45840-5445<br><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Demande de retour Veuillez compl\u00e9ter le formulaire ci-dessous Si vous avez pass\u00e9 une commande directement aupr\u00e8s de Danby.com, veuillez utiliser ce formulaire pour demander un retour. Nos adresses Canada: Danby Products Limited 5070 Whitelaw Rd Guelph, Ontario Canada, N1H 6Z9 United States: Danby Products Inc. 1800 Production Dr Findlay, OhioUnited States, 45840-5445<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":246,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25315","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demande de retour | Danby Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.danby.com\/fr\/soutien\/demande-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de retour | Danby Canada\" \/>\n<meta property=\"og:description\" content=\"Demande de retour Veuillez compl\u00e9ter le formulaire ci-dessous Si vous avez pass\u00e9 une commande directement aupr\u00e8s de Danby.com, veuillez utiliser ce formulaire pour demander un retour. 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