{"id":11578,"date":"2022-03-04T17:04:47","date_gmt":"2022-03-04T17:04:47","guid":{"rendered":"https:\/\/www.danby.com\/en-us\/?page_id=11578"},"modified":"2022-04-14T13:38:53","modified_gmt":"2022-04-14T13:38:53","slug":"customer-satisfaction-survey","status":"publish","type":"page","link":"https:\/\/www.danby.com\/en-us\/customer-satisfaction-survey\/","title":{"rendered":"Customer Satisfaction Survey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11578\" class=\"elementor elementor-11578\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fe65304 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"7fe65304\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8730c00\" data-id=\"8730c00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76be163b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"76be163b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction Survey<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da85655 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da85655\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44f0c86e\" data-id=\"44f0c86e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6017542f elementor-widget elementor-widget-heading\" data-id=\"6017542f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction Survey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400442d3 elementor-widget elementor-widget-text-editor\" data-id=\"400442d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This survey will ask you a couple quick questions on your consumer service support experience. This will help us get your feedback on how the process went and allow us to better coach our agents moving forward. Thank you for your time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c1fb2d6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c1fb2d6\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-173033ea\" data-id=\"173033ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c060db2 elementor-widget elementor-widget-shortcode\" data-id=\"1c060db2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_22' style='display:none'><div id='gf_22' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_22' id='gform_22'  action='\/en-us\/wp-json\/wp\/v2\/pages\/11578#gf_22' data-formid='22' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfAtf8qAAAAAN_cnwJuxvmv2IKGV3Av2lCFxbV5' data-tabindex='0'><input id=\"input_b0d297b248eecf6ba27d2418568a6ccb\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_b0d297b248eecf6ba27d2418568a6ccb\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_22' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_22_12\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_12'>Facebook<\/label><div class='ginput_container'><input name='input_12' id='input_22_12' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_22_12'>This field is for validation purposes and should be left unchanged.<\/div><\/div><fieldset id=\"field_22_6\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Overall, how satisfied were you with your experience?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_6'>\n\t\t\t<div class='gchoice gchoice_22_6_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='5. Extremely satisfied'  id='choice_22_6_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_6_0' id='label_22_6_0' class='gform-field-label gform-field-label--type-inline'>5. Extremely satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_6_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='4. Satisfied'  id='choice_22_6_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_6_1' id='label_22_6_1' class='gform-field-label gform-field-label--type-inline'>4. Satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_6_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='3. Somewhat satisfied'  id='choice_22_6_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_6_2' id='label_22_6_2' class='gform-field-label gform-field-label--type-inline'>3. Somewhat satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_6_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='2. Dissatisfied'  id='choice_22_6_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_6_3' id='label_22_6_3' class='gform-field-label gform-field-label--type-inline'>2. Dissatisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_6_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_6' type='radio' value='1. Extremely unsatisfied'  id='choice_22_6_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_6_4' id='label_22_6_4' class='gform-field-label gform-field-label--type-inline'>1. Extremely unsatisfied<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_22_7\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How satisfied were you in the efficiency of your inquiry being resolved?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_7'>\n\t\t\t<div class='gchoice gchoice_22_7_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='5. Extremely satisfied'  id='choice_22_7_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_7_0' id='label_22_7_0' class='gform-field-label gform-field-label--type-inline'>5. Extremely satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_7_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='4. Satisfied'  id='choice_22_7_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_7_1' id='label_22_7_1' class='gform-field-label gform-field-label--type-inline'>4. Satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_7_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='3. Somewhat satisfied'  id='choice_22_7_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_7_2' id='label_22_7_2' class='gform-field-label gform-field-label--type-inline'>3. Somewhat satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_7_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='2. Dissatisfied'  id='choice_22_7_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_7_3' id='label_22_7_3' class='gform-field-label gform-field-label--type-inline'>2. Dissatisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_7_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_7' type='radio' value='1. Extremely unsatisfied'  id='choice_22_7_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_7_4' id='label_22_7_4' class='gform-field-label gform-field-label--type-inline'>1. Extremely unsatisfied<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_22_8\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How would you rate how helpful and knowledgeable the agent assisting you was?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_8'>\n\t\t\t<div class='gchoice gchoice_22_8_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='5. Great'  id='choice_22_8_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_8_0' id='label_22_8_0' class='gform-field-label gform-field-label--type-inline'>5. Great<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_8_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='4. Good'  id='choice_22_8_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_8_1' id='label_22_8_1' class='gform-field-label gform-field-label--type-inline'>4. Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_8_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='3. Average'  id='choice_22_8_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_8_2' id='label_22_8_2' class='gform-field-label gform-field-label--type-inline'>3. Average<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_8_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='2. Below Average'  id='choice_22_8_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_8_3' id='label_22_8_3' class='gform-field-label gform-field-label--type-inline'>2. Below Average<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_8_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='1. Poor'  id='choice_22_8_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_8_4' id='label_22_8_4' class='gform-field-label gform-field-label--type-inline'>1. Poor<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_22_10\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How satisfied are you with the product you purchased?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_10'>\n\t\t\t<div class='gchoice gchoice_22_10_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='5. Extremely satisfied'  id='choice_22_10_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_0' id='label_22_10_0' class='gform-field-label gform-field-label--type-inline'>5. Extremely satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='4. Satisfied'  id='choice_22_10_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_1' id='label_22_10_1' class='gform-field-label gform-field-label--type-inline'>4. Satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='3. Somewhat satisfied'  id='choice_22_10_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_2' id='label_22_10_2' class='gform-field-label gform-field-label--type-inline'>3. Somewhat satisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='2. Dissatisfied'  id='choice_22_10_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_3' id='label_22_10_3' class='gform-field-label gform-field-label--type-inline'>2. Dissatisfied<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='1. Extremely unsatisfied'  id='choice_22_10_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_4' id='label_22_10_4' class='gform-field-label gform-field-label--type-inline'>1. Extremely unsatisfied<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_22_5\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_5'>Is there anything else you would like to tell us about your experience with Danby?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_22_5' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_22_9\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Hello!, Unfortunately this form is only available to customers once a support case is completed with our agents. 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