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Customer Service Representative, Foxboro, MA

General Summary

Under the direction of the Customer Service Manager, CS Rep will partner with the Customer Service and Sales Teams to execute customer & consumer orders from receipt through delivery. The CS Rep will be a brand ambassador providing positive brand experiences to all customers, internal and external, through outstanding customer service within a Customer Service environment handling both inbound and outbound telephone calls.

Primary Duties and Responsibilities

  • Perform all aspects of order entry
  • Customer Service Champion –receive and respond to inbound and outbound calls within a Customer Service setting; provide the MicroFridge product availability, pricing, documentation, order status, delivery/tracking, invoicing and shipping status as required
  • Connect with customers and build rapport to understand needs, expectations and requirements to achieve customer goals and service level agreements
  • Create efficient electronic ordering and invoicing practices including assisting with driving EDI adoption across large Intirion customers

Knowledge & Education Required

  • Associate’s degree or equivalent combination of education and experience
  • Strong organizational skills with the ability to manage and prioritize multiple tasks
  • Sales oriented – Motivated to develop sales relationships that increase revenue
  • Proficient in Microsoft Office with 2 to 3 years of Power Point
  • Discrete with respect to materials of a confidential nature
  • Previous experience working within a Customer Service environment

Intirion/MicroFridge® is a division of Danby. For over 20 years, we have focused on providing Academic, Hospitality, Healthcare, Government and Office/Industry verticals with innovative and reliable specialty appliances for their small space living environments. MicroFridge® has a proud history of pioneering new technology throughout our industry, being customer centric and treating others with respect and dignity.

Danby Products Inc. and Intirion Corporation are EO employers – M/F/Veteran/Disability

 

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