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Customer Service Representative – 2 Month Contract, Foxboro, MA

Career Summary:

The Customer Service Representative provides outstanding customer service within an office environment handling both inbound and outbound phone calls.  Establish solid working relationships with Sales, Marketing, Accounting, Distribution and Purchasing in order to deliver efficient and quality service to all of our customers/consumers.

Primary Duties and Responsibilities:

  • Customer Service Champion – as necessary receive and respond to inbound and outbound calls within a Call Center setting; provide the MicroFridge product availability, pricing, documentation, order status, delivery/tracking, invoicing and shipping status as required.
  • Provide effective and proactive communication to customer regarding status of service, time estimations and cost
  • Update service logs to track all service work progress from the start to completion
  • Perform all aspects of order entry – including but not limited to the identification of product and part numbers, selection of appropriate customer accounts and all other data fields required to complete the transaction.

Knowledge & Education Required:

  • Strong organizational skills with the ability to manage and prioritize multiple tasks
  • Sales oriented – Motivated to develop sales relationships that increase revenue
  • Self-starter with a proven ability to trouble shoot and problem solve
  • Strong computer background – Proficient in Microsoft Office
  • Excellent communication skills
  • Discrete with respect to materials of a confidential nature
  • Must be extremely detail oriented, organized and possess impeccable follow through skills
  • Previous experience working within a call center environment

Working Conditions:

The Customer Service Representative works in an office setting.  This individual spends most of their time in a seated position. Data entry is required on a daily basis.  Limited travel required.

MicroFridge® is a division of Danby. For over 20 years, we have focused on providing Academic, Hospitality, Healthcare, Government and Office/Industry verticals with innovative and reliable specialty appliances for their small space living environments. MicroFridge® has a proud history of pioneering new technology throughout our industry, being customer centric and treating others with respect and dignity.

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