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Accounts Receivable Associate, Guelph, ON

Career Summary:

Under the general direction of the Credit Manager the Accounts Receivable Associate (A/R) is responsible for dealing with customers in a professional manner to provide billing information and support in order to facilitate swift payment of invoices outstanding to the organization. Responsibilities include administering claims, refunds, adjustments, and any other accounting transactions related to A/R management. A/R Associates also assist in the reconciliation of dealer and major accounts including researching and resolving any claims for customer deductions, maintaining all account information, and processing Requests for Credit.

Primary Duties and Responsibilities:

Collaborate with the Credit Manager and fellow A/R personnel to maintain collection goals and general A/R performance levels.

  • Communicate with internal/external sales representatives and accounting/returns personnel as necessary to compile adequate documented paperwork to reconcile transactions.
  • Receive, review and research claims for deductions submitted by customers.
  • Review and reconcile customer payments for eventual ‘cash application posting’ to general ledgers.
  • Review all credit balances, refunds, and adjustments, and prepare information for subsequent ‘cash application posting’.
  • Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers.

Employ collection strategies to mitigate customer objections to making timely A/R payments.

  • Investigate collection problems and advise customers on corporate A/R policies and procedures.
  • Make arrangements for payment of outstanding and late accounts, and identify ‘delinquent accounts’ for possible placement of 3RD Party collection as necessary.
  • Investigate and resolve billing discrepancies or misapplied cash transactions.


  • Candidates must have a post secondary degree or diploma in Business Administration, Finance
  • CCP Designation is an asset
  • Accounting plus 1-2 years of experience in accounts receivable and general bookkeeping or equivalent experience
  • Must demonstrate strong knowledge of collection regulations, fair credit practices, account reconciliation procedures and the ability to accurately calculate, post, correct, and manage accounting figures and financial records
  • Candidates must possess strong problem solving ability, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts
  • Must be proficient in MS Word and Excel and Enterprise Resource Planning (ERP) software

Working Conditions:

The A/R Associate works in an office setting. The individual spends most of his/her time in a seated position.  Data entry is required of the individual on a regular basis.

Danby is a proudly Canadian company with a rich history spanning over 65 years. We are currently a leader in the appliance market, producing innovative, quality products at competitive pricing.  Our products are marketed under seven brand names: Danby®, Danby Designer®, Danby Diplomat®, Danby Premiere®, Simplicity®, Arcticaire®, and Silhouette®, as well as some private brands for major retail stores. 

Danby’s goal of being the largest compact and specialty appliance company in North America is already being realized. Our strong leadership, creativity and innovation provide us with the tools to ensure future growth for many years to come.

At Danby, it’s not just a job, it’s a career.

Here are some of the reasons why being employed with Danby may be your best career move:

  • You will have a job where you can be part of change and really make an impact!
  • You will have the ability to work with great people who are passionate about our industry.
  • You will work for an established company that actually believes in its values and does their best to live them out!
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